Dodgy outside cabling

[s88urd]

Hi, I have just signed up for virgin media again at a new property. I went through the order process and didnt take the forward thinking to check external cabling.

After checking I can see the brown cable box is completely smashed and non existant, the cable itself is wrapped around a external gas pipe with other stranded cable wrapped around it.

Is there any way I can get someone to come and take a look/sort this out before my go live date?

[LittleMick73]

Hi if you are having an engineer install they will look at this and make sure all works, if not you will need to phone and organise an engineer. Regards Micky

[s88urd]

Hiya, no its a self install option I went for 😞

[-tony-]

you can change it to tech install - think that might add an install cost of £35 or wait until you get into the property and do the self install and then book a tech to sort out the external box etc - that will be free

[s88urd]

ok cool, my partner is already living at the property (tenants before her broke the box) is there anyone from VM on here who could message me so I can arrange to get it replaced?

[-tony-]

just wait for VM to get to the thread they can book a tech - they will want details from the account holder - dont post any personal info wait for them to pich the thread up or ring and book it as a fault - again you will need the account holder details

[s88urd]

Cheers Tony, im the account holder so ill wait for them to pick up on this thread

[Chris_W1]

Hi s88urd, thanks for the message. I am sorry to hear that the omni is damaged, and will send you a private message to get this resolved. - Chris.