Well i just phoned and tried to upgrade to M350 , The official site says it will cost me an extra £4.50 per month to upgrade from 200 to M350 . Call centre guy first tries to sell me a package of broadband 500 + extra tv channels ( I dont even watch the cable as it is ) he quotes £85.75 per month ( i currently pay £74.95 ) ( the online page says i can get M350 with my current package for a total of £79.45 per month + £35.00 activation fee ) . I asked if that was the permanent price of the package he was offering to which he replied "Yes " , he explained it would be an 18 month contract so i asked what the cost would be after 18 months and he replied "£109.00 per month" , that's a far cry from £85.75 per month first quoted as the permanent price ( first scam/lie ) .
Next i told him i simply want to upgrade my internet speed and not the package , He says "That is why i tried to offer you the package as simply upgrading the broadband would cost £91.00 per month . I told him the official site says it is only £4.50 extra per month on top of my current package . His reply "That deal is no longer running" ( second scam/lie ) As i looked at the page not 10 minutes before i rang and straight after and the same price is still quoted . Conversation ended from my end by me saying "In that case i wont upgrade anything , Good day to you "
Awful customer service yet again ( Ive had trouble with them previously lying to me about a technician coming out , a manager actually admitted to me that another member of staff had lied and no. technician was ever booked ) . Appalled again and now considering looking elsewhere for my broadband as i am no longer tied to a contract with them .