Disconnections and bad internet returns

[MarkusO]

Hello

I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. Sometimes restarting the router fixes the problems but it is only for a short while. Would I please be able to have some help with this?

I'll post the downstream/upstream and network logs here

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	387000000	3.4	40	256 qam	32
2	203000000	-1	40	256 qam	9
3	211000000	-1	40	256 qam	10
4	219000000	-0.9	40	256 qam	11
5	227000000	-0.7	40	256 qam	12
6	235000000	-0.7	40	256 qam	13
7	243000000	-0.5	40	256 qam	14
8	251000000	-0.5	40	256 qam	15
9	259000000	-0.4	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	0.5	40	256 qam	18
12	283000000	0.7	40	256 qam	19
13	291000000	0.7	40	256 qam	20
14	299000000	1.4	40	256 qam	21
15	307000000	1.5	40	256 qam	22
16	315000000	1.7	40	256 qam	23
17	323000000	1.9	40	256 qam	24
18	331000000	2	40	256 qam	25
19	339000000	2	40	256 qam	26
20	347000000	1.4	40	256 qam	27
21	355000000	0.7	40	256 qam	28
22	363000000	1.9	40	256 qam	29
23	371000000	2.5	40	256 qam	30
24	379000000	2.9	40	256 qam	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	5698	4829
2	Locked	40.3	24370	14404
3	Locked	40.3	24245	13892
4	Locked	40.9	23849	12263
5	Locked	40.3	23120	11616
6	Locked	40.3	23753	10871
7	Locked	40.3	21675	9305
8	Locked	40.3	20317	8764
9	Locked	40.3	19063	8076
10	Locked	40.9	17854	8002
11	Locked	40.9	16277	7607
12	Locked	40.9	15150	6858
13	Locked	40.3	13738	6625
14	Locked	40.9	11985	6396
15	Locked	40.3	10753	6217
16	Locked	40.3	9167	5959
17	Locked	40.9	8935	5668
18	Locked	40.9	8371	5697
19	Locked	40.9	8084	5694
20	Locked	40.9	7443	5573
21	Locked	40.9	6781	5691
22	Locked	40.9	6601	5346
23	Locked	40.3	6279	5444
24	Locked	40.9	6174	4902

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700004	37.3	5120	64 qam	10

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	67	0

Network Log

Time	Priority	Description
07/08/2022 13:30:50	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:30:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:30:5	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:25	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:29:5	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 13:28:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 12:28:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 11:35:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 11:21:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 11:21:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:49:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:47:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:44:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:41:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:33:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 10:30:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MarkusO]

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	4.8	40	256 qam	25
2	203000000	5.1	40	256 qam	9
3	211000000	5	40	256 qam	10
4	219000000	4.8	40	256 qam	11
5	227000000	4.5	40	256 qam	12
6	235000000	4.3	40	256 qam	13
7	243000000	4.4	40	256 qam	14
8	251000000	4	40	256 qam	15
9	259000000	3.9	40	256 qam	16
10	267000000	3.7	40	256 qam	17
11	275000000	3.9	40	256 qam	18
12	283000000	3.7	40	256 qam	19
13	291000000	3.5	40	256 qam	20
14	299000000	3	40	256 qam	21
15	307000000	2.9	40	256 qam	22
16	315000000	3	40	256 qam	23
17	323000000	4.3	40	256 qam	24
18	339000000	5.5	40	256 qam	26
19	347000000	5.6	40	256 qam	27
20	355000000	6	43	256 qam	28
21	363000000	6.3	40	256 qam	29
22	371000000	6.3	40	256 qam	30
23	379000000	6.4	40	256 qam	31
24	387000000	6.5	40	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.9	121838	14567
2	Locked	40.3	130887	41198
3	Locked	40.3	132317	39350
4	Locked	40.9	131715	40009
5	Locked	40.9	132378	37712
6	Locked	40.3	134544	37583
7	Locked	40.9	129813	32867
8	Locked	40.9	129991	32112
9	Locked	40.9	129817	28418
10	Locked	40.9	127886	27204
11	Locked	40.3	127692	23188
12	Locked	40.9	123365	21050
13	Locked	40.9	122938	19740
14	Locked	40.3	116320	20140
15	Locked	40.9	120496	18183
16	Locked	40.3	119152	15603
17	Locked	40.9	120113	15253
18	Locked	40.9	121502	13485
19	Locked	40.9	122612	12431
20	Locked	43.3	109795	12529
21	Locked	40.3	112390	11717
22	Locked	40.9	104063	11109
23	Locked	40.3	100226	11350
24	Locked	40.9	86212	10510

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	36600017	38	5120	64 qam	11
2	23600000	40.5	5120	64 qam	13
3	30099971	42.5	5120	64 qam	12
4	43099993	40.5	5120	64 qam	10
5	49600000	43.5	5120	64 qam	9

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	17	0
3	ATDMA	0	0	22	0
4	ATDMA	0	0	25	0
5	ATDMA	0	0	4	0

Network Log

Time	Priority	Description
20/09/2022 17:29:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:26:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:26:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:26:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:25:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:11:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:09:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:08:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:08:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:08:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:08:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:04:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:02:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:00:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ashleigh_C]

Hi there @MarkusO

Thank you so much for your post and I am so sorry to hear that there are on going issues with your services. 

Having taken a closer look I do think we will need a tech to come back out to take a look. 

I will send you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Hi there, 

So sorry again to hear that this is happening but let me get the engineer out to take a look.

Can you just confirm your full name and address? 

Ash 

[MarkusO]

Hello

I've already have booked a technician to come on Saturday 24th. Would you that will be alright or would think it would be better if you booked an engineer?

Thank you for the response

Markus

[MarkusO]

Hello

Despite the best effort of the technicians that came by, the internet is still broken and disconnects several times a day.

Last technician suggested that all the internet cables in the area might need to be replaced, but it would take a long time so I would like to avoid that.

Could there be any other solutions?

I'll post my downstream, upstream and network logs. I've got a Hub 5 so some information is now different (and the upstream seem to not show right now)

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	363000000	-2.7	41	QAM 256	29
2	139000000	-10.9	36	QAM 256	1
3	147000000	-10.4	36	QAM 256	2
4	155000000	-9.9	37	QAM 256	3
5	163000000	-9.7	37	QAM 256	4
6	171000000	-9.5	37	QAM 256	5
7	179000000	-9.1	38	QAM 256	6
8	187000000	-8.6	38	QAM 256	7
9	195000000	-8	38	QAM 256	8
10	203000000	-7.7	39	QAM 256	9
11	211000000	-7.4	38	QAM 256	10
12	219000000	-7.2	39	QAM 256	11
13	227000000	-7.1	39	QAM 256	12
14	235000000	-7	39	QAM 256	13
15	243000000	-6.5	39	QAM 256	14
16	251000000	-6.6	39	QAM 256	15
17	259000000	-6.1	40	QAM 256	16
18	267000000	-5.9	40	QAM 256	17
19	275000000	-5.4	40	QAM 256	18
20	283000000	-5.2	40	QAM 256	19
21	291000000	-5.1	40	QAM 256	20
22	299000000	-4.9	40	QAM 256	21
23	307000000	-5.3	40	QAM 256	22
24	315000000	-6.1	39	QAM 256	23
25	323000000	-5.3	40	QAM 256	24
26	331000000	-4.7	40	QAM 256	25
27	339000000	-4.2	40	QAM 256	26
28	347000000	-3.9	40	QAM 256	27
29	355000000	-3.4	41	QAM 256	28
30	371000000	-2.4	41	QAM 256	30
31	379000000	-2.3	41	QAM 256	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	41	29174	12787
2	Locked	36	46352	3244
3	Locked	36	260914	169409
4	Locked	37	160571	135131
5	Locked	37	139346	34866
6	Locked	37	554849	175423
7	Locked	38	555397	178258
8	Locked	38	246967	133987
9	Locked	38	123937	114820
10	Locked	39	63535	100380
11	Locked	38	123162	111944
12	Locked	39	124653	106776
13	Locked	39	181603	107564
14	Locked	39	125181	103481
15	Locked	39	126336	94694
16	Locked	39	129494	90892
17	Locked	40	135665	80380
18	Locked	40	141850	71521
19	Locked	40	18744	3119
20	Locked	40	10563	2619
21	Locked	40	9922	2620
22	Locked	40	7737	2447
23	Locked	40	7125	2639
24	Locked	39	6245	2425
25	Locked	40	37776	2939
26	Locked	40	138999	22248
27	Locked	40	131484	21089
28	Locked	40	131834	19644
29	Locked	41	105707	19084
30	Locked	41	100095	16348
31	Locked	41	87103	15380

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
Not Available

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
Not Available

[MarkusO]

Continuation with the network logs

Time	Priority	Description
18-10-2022 15:33:44	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:33:44	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:33:41	notice	REGISTRATION COMPLETE - Waiting for Operational status
18-10-2022 15:33:41	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:33:36	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:33:34	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:33:32	notice	Honoring MDD; IP provisioning mode = IPv4
18-10-2022 15:32:43	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:32:43	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:32:39	notice	REGISTRATION COMPLETE - Waiting for Operational status
18-10-2022 15:32:39	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:32:34	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:32:33	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:32:31	notice	Honoring MDD; IP provisioning mode = IPv4
18-10-2022 15:31:47	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:31:47	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:31:44	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:31:44	notice	REGISTRATION COMPLETE - Waiting for Operational status
18-10-2022 15:31:39	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:31:36	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:31:34	notice	Honoring MDD; IP provisioning mode = IPv4
18-10-2022 15:30:52	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:52	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:49	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:49	notice	REGISTRATION COMPLETE - Waiting for Operational status
18-10-2022 15:30:43	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:41	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:38	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:30:34	notice	Honoring MDD; IP provisioning mode = IPv4
18-10-2022 15:29:52	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:29:52	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-10-2022 15:29:49	notice	REGISTRATION COMPLETE - Waiting for Operational status

[Natalie_L]

Hi MarkusO, 

Thank you for your reply and for letting us know what has been advised. 

If the technician has completed the checks at the property and suggested that the cables may need reporting to the Networking team, this would be the next step to help resolve this. 

Did the technician provide further information on the next steps and if they are proceeding with reporting this? 

Thanks, 

[MarkusO]

Hello

The technician didn't mention any further steps, and he was against the idea of checking up the cables and replacing them, so I doubt he has reported this any further.

Thank you

Markus

[Ilyas_Y]

Hey @MarkusO, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the poor connection since the engineer visit.
I will assist you on this and see where this cable change is at.
I will send a private message - watch out for the purple envelope inviting you in for a chat.

Kind regards,
Ilyas.