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EHatt55
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Disconnected incorrectly

Can anyone help. I have been incorrectly disconnected from my broadband TV and phone without my knowledge. I am trying to work out how to reactivate the service as soon as possible. All my bills are up-to-date and it is not something I have requested so a bit worried as to how it happened.

 

thank you so much for any advice you can give me.

Emily

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Andruser
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Re: Disconnected incorrectly

I've flagged your post for the forum staff to pick up - hopefully you'll get a response today. 

In addition to getting reconnected, if this is VM's error you may wish to raise a formal complaint requesting compensation for the inconvenience and distress.  I'd wait for the reconnection to be sorted before raising a formal complaint, because they are handled very slowly. 

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Zoie_P
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Re: Disconnected incorrectly

Hi EHatt55, 

Welcome to forums and thank you for your post 🙂

I am sorry about this and will look into this for you asap, I will pop you over a private message just keep an eye out for the purple envelope 🙂

Thanks,

Zoie

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