Digger cut through cable

[Dovestar]

Our cable has been damaged during driveway construction.  We need to have it repaired properly (currently managed to get a temp fix so we at least have working landline).  The modem will not connect and I have organised an engineer visit for this coming Friday but think it maybe helpful to be able to warn the technician that it will be a cable repair fault.

Haven't been able to talk with a Virgin person which is very frustrating.  Struggling to do everything on line with a hotspot iPhone on poor signal 4G (Virgin Sim!)

Any helpful suggestions will be greatly appreciated.

[japitts]

Presumably when you arranged an engineer visit, you did so by calling VM to report your loss of service?

Who is it that's done the temporary repair?

[Dovestar]

I had to do all the organising via the website.  We ran a bit of cat 6 to connect the phone line which has worked.  It was a temporary fix until the engineer arrives.

[japitts · Accepted solution]

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@Dovestar wrote:

I had to do all the organising via the website.  We ran a bit of cat 6 to connect the phone line which has worked.  It was a temporary fix until the engineer arrives.

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I'd love to know how you managed that - VM don't have any online fault reporting. Staff respond to posts on here, but otherwise you need to call in.

150 from a VM phone, or 0345 4541111 from any other phone. The options for "I have a fault" would be the best to use.

[Dovestar]

I did find and call the number and I think my call was routed through to eventually finish with a text link to book an engineer.  At no point did I talk to an actual person.  Very unsatisfactory as it feels like I’ll wait for the visit only to be told another solution will be required.