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Delivery of quick stsrt Kit

Ordered 24/3. Due 27/3 then changed (by VM) to 30/3. VM rang at 11am 30/3 to confirm kit definitely arriving that day, but he would contact customer services to see what time-ish. Never heard another word from him, despite texting and calling (just get voicemail). Tried chat, just on hold til chat goes off at 9pm. Rang, 1/4 on hold for an hour then v nice assistant tells me that kit will def arrive just don't know when. I am a key worker and having to work from home as in vulnerable category. Can someone let me know when my kit will arrive?? Thank you. 

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Re: Delivery of quick stsrt Kit

Please PM me your account number and postcode and I will look into it for you.

Zoe

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


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Re: Delivery of quick stsrt Kit

Hi,I’m guessing you have not got a tracking number,it might be worth logging on to your account,there should be some notes on there with a tracking number for you to track the equipment,it’s normally dpd or hermes I believe,I hope this helps.


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