Delivery of Self- Install Pack

[DonnaT34]

Hi,

I purchased a self install pack as a new customer & had booked the delivery for today.

I've received nothing further to confirm the delivery date, any communication today regarding delivery and nothing arrived.

How can I now get it arranged to have the pack delivered when I'll be at the property?

Thanks

[VM-Jon]

Hi @DonnaT34 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[cassidysophie]

Hi Jon,

I have had the same issue, can you help me out please?

Thank you

Sophie

[Kath_F]

Hi Sophie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not heard anything since signing up. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,