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Delivery of Self- Install Pack

Joining in


I purchased a self install pack as a new customer & had booked the delivery for today.

I've received nothing further to confirm the delivery date, any communication today regarding delivery and nothing arrived.

How can I now get it arranged to have the pack delivered when I'll be at the property?





Forum Team
Forum Team

Hi @DonnaT34 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more

Hi Jon,

I have had the same issue, can you help me out please?

Thank you


Hi Sophie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've not heard anything since signing up. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.


Forum Team

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