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Delivery Query

evesoteriou
Joining in

Hi Virgin, 

 

Looking for some assistance with a delivery.

I received an email asking if i’d like a upgraded hub, i followed the process through and was expecting the delivery.

It never showed up and I never chased it up.

Virgin are now asking me to return the hub that I haven’t received/activated.

I have tried going through customer services online and phone assistance but am unable to find or speak to the appropriate person.

 

Any help would greatly appreciated

Evi

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @evesoteriou thanks for posting and welcome to our community.  

Sorry to hear that you're being asked to return equipment you've not received.  I would like to take a look into this on your behalf.  I am going to send you a private message.

Regards


Lee_R