on 23-03-2022 18:41
I am transferring my broadband and phone to Virgin Media from BT. However I need to have both my BT broadband router and Virgin broadband router running concurrently for a couple of days to transfer all my Wi-Fi security cameras over to Virgin Router. They need to be logged in to BT to enable the swap to Virgin Router. However BT will cancel all my services when Virgin give them the port in date for my phone (they already have!). Is it possible to delay the port in of my landline number for a day or two and give BT that later date as that seems to be the date BT take as disconnection ?
Answered! Go to Answer
on 25-03-2022 10:10
To request a Hub swap or upgrade, simply use the Virgin Media Connect app or sign in on the My Virgin Media app to find out if you’re eligible. You can also check eligibility using the link below."
And are you eligible?
on 25-03-2022 10:15
on 25-03-2022 10:17
You should be glad you haven't been given one until the bugs have been sorted.