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Delayed install compensation

Hi,

Can someone clarify if I would qualify for the delayed compensation of £5 a day? I spent 35minutes in a que to the pre install team and the woman didn’t seem to have a clue what was actually going on with my install.

I joined VM on the 29th December, they gave me a pre-install date of the 30th and a install date of the 1st January. Was very surprised by this, but VM had put the cancellation of my Sky Fibre through. The next day the install date went back to the 07/01/20 (was expecting it) however the pre-install date just keeps going back each day, giving me very little faith that they will do the cable pull before the 07/01/20.

Im not entirely sure either if I need to be in for the pre install? 

 

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Re: Delayed install compensation

Morning TC7,

 

Thanks for your post and welcome to our community 🙂

 

I'm sorry to hear that your installation has been delayed.

 

If we're aware of any additional work required prior to installation you would be given a provisional installation date. If we need to them re-arrange this it would fall under the Automatic Compensation Scheme. you can read more about it here

 

Alex_Rm

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