25-03-2022 14:54 - edited 25-03-2022 15:12
Can anyone from VM on here confirm the reason why my install keeps getting cancelled on the day?
The customer services and pre-install just keep saying "cabling issues" but cannot confirm the actual issue, more irritating is that they keep saying they are awaiting permission from the local council to complete the works. Unfortunately for VM, I have evidence on the last two appointments that permits were fully granted so this is an absolute fabrication of the truth.
I have spoken to so many people on the phone at VM that I am at a loss. Currently had three Engineer home visits cancelled and 25 day delay. Now scheduled 9th of April but I have absolutely no confidence anything different will happen and that's before reading everyone else' stories.
on 04-06-2022 09:45
Hi KevinMoore88
Thanks for coming back to us. Sorry for the delayed reply.
I shall PM you now to assist further.
Kind regards,
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on 01-07-2022 01:24
Pending result from CISAS.
Virgin offered £176 I believe it was.
Let's see what they say!
on 03-07-2022 11:21
Hi @KevinMoore88,
If you have a case open with CISAS then please refer to them going forward regarding the case and resolution as we'd be unable to intervene whilst they do their investigations.
Thanks,