The way VM operate their "automatic compensation scheme", whatever they decide is due to you will be paid as a credit to a live VM account, meaning you'll see nothing until your first or second bill arrives. In previous conversations in this forum, the company insist that's how it works, not saying as much, but implying that there's no cash option and that you get nothing if you cancel. That's not correct, as per para 28 and 30a of the relevant Ofcom Code of Practice on automatic compensation
So if you want to cancel, you'll still be owed the compensation, although because of the apparent way VM have set up their process, I'd expect that to get what you're owed you might need to formally complain to VM. That might get the right result. My expectation is that any complaint would be fobbed off with some pidgin English excuse, but that may be unduly gloomy. If fobbed off you take the matter to CISAS, who will sort the matter (read the scheme guidance carefully). If you do have to go to CISAS you ask for additional compensation for the stress and inconvenience of each of (a) repeated broken commitments, (b) poor and inaccurate information, (c) failure to handle your complaint properly, and (d) failure to abide by the Ofcom code of practice.
If you do choose to sit it out and have VM connected, but the company then try and wheedle out of their full liability for compensation by offering less than you believe is the appropriate amount (this has happened before), same approach as above - complaint, then CISAS if no progress.
