25-03-2022 14:54 - edited 25-03-2022 15:12
Can anyone from VM on here confirm the reason why my install keeps getting cancelled on the day?
The customer services and pre-install just keep saying "cabling issues" but cannot confirm the actual issue, more irritating is that they keep saying they are awaiting permission from the local council to complete the works. Unfortunately for VM, I have evidence on the last two appointments that permits were fully granted so this is an absolute fabrication of the truth.
I have spoken to so many people on the phone at VM that I am at a loss. Currently had three Engineer home visits cancelled and 25 day delay. Now scheduled 9th of April but I have absolutely no confidence anything different will happen and that's before reading everyone else' stories.
on 25-03-2022 15:10
Permits,
on 25-03-2022 15:56
on 25-03-2022 16:56
Yeah, I did see that 🙄
on 25-03-2022 18:02
Actually just noticed it's May 9th now ! 🙄
on 25-03-2022 19:51
Just looking at the compensation,
Can someone from here discuss this in a PM?
Original confirmed date : 1st March
New date : 9th May
69 days * £5.04 = £347.76
3x missed manned installs cancelled <24 hours notice = 3 x £25
Total compensation = £422.76
on 28-03-2022 11:56
Anyone at VM?
on 28-03-2022 20:04
It's the mention of them paying out money - they have had panic attacks and fainted
on 28-03-2022 20:07
@spell wrote:It's the mention of them paying out money - they have had panic attacks and fainted
Either that or they are frantically going through all the T&Cs of the compensation scheme to come up with an excuse for why they aren't going to pay out!.
on 28-03-2022 20:10
😂😂I'll report back if I get any resolution but I'm not hopeful of much without CICAS.