Defective hub 5

[9851Colle]

I have received a new hub 5 today and it’s flashing white. A engineer is coming to look Monday evening but stuck without Internet until the issue is fixed. Cannot reconnect my old one. Any ideas? Mick..

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 in case there is a small area fault.

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number, in case the Hub 5 is not properly registered.

As you have found out the Hub 3 is no longer registered so will not work unless the Hub 5 is removed from your account and the Hub 3 reactivated.

[9851Colle]

I spoke to customer service this morning, the new hub 5 is broken and they reactivated the hub 3. Engineers coming tomorrow 

[Travis_M]

Hi @9851Colle

Thanks for posting 

Please keep us updated with how you get on.

Regards

[9851Colle]

So the hub 5 has gone and now back with hub 3