Damaged wall box

[James-H]

I have noticed that the wall box on the exterior of my property is damaged. Is this the best place to report it?

[Krugerj7]

Sorry to hear you're having problems, if you can PM me your post code and virgin account number I can look into this for you, and arrange a technician visit to replace the damaged service box.

I am a serving Field Technician at Virgin media however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
You can also receive £50 cash by recommending someone to join Virgin Media. Send me a PM and I can start the process of getting £50 cash for you and the person you're referring.
If I've helped in any way, please give me Kudos and mark my response as a helpful answer.
Thankyou

[Ayisha_B]

Hi @James-H,

Just following up to see if you managed to get this sorted? 

Let us know if you need anything else 🙂 

[James-H]

Hi Ayisha_B. I sent my postcode and account number to Krugerj7 and am awaiting a reply.

[Ayisha_B]

Aah, not to worry, I will PM you now and get this arranged 🙂

[Ayisha_B]

Thanks for confirming the details as requested via PM @James-H

All done for you. I have arranged for a technician to come out and get the OmniBox repaired for you. 

Let us know how the visit goes 😄