Damaged cable in garden

[ScruffymonkeyDM]

We have a damaged cable in the garden as it was placed too close to the surface, we now have no services.

we have tried ringing the main number but there’s no way of speaking to anyone and it keeps trying to do a device check. 

please can someone get back to us ASAP?

[Tudor]

Quickest way is to phone, go to faults, say no service. This board is not the primary fault reporting system.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Steven_L]

Hey @ScruffymonkeyDM,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your cabling, I have looked into this and can see that you have spoken to the team and been able to get a technician visit booked to get these issues resolved.

Please let us know how the visit goes.

Regards,

Steven_L