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Damaged cabinet / lazy engineers not refitting lid

Joining in

How do report on line a damaged box 


Very Insightful Person
Very Insightful Person

Do you mean your own omnibox or a street cabinet?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @Duncanrichard 

Welcome back to the community forums 


Sorry to hear that there's a damaged cabinet you're looking to report. 

If this is an street cabinet rather than your personal omni box on your home, you can report cabinet concerns to us here. Alternatively, you can also report to us and we can raise this for you at our side, we would just need the street address, full post code and a photo of the equipment. 

Here to help 🙂
Virgin Media Forums Agent