I am trying to report an issue and I do not appreciate the sarcastic response.
The manhole cover is towards the edge of the road which is why vehicle wheels are going over it and in this village there are no pavements and this is where people walk along the side of the road hence it is also a trip hazard. It is also a point where people cross. I trust this offers you a clear enough explanation.
The council have been out and have directed me to Virgin. Please arrange for a virgin representative to come out.
you won't be provided an update as to when it will be fixed, this is not something that team does. you get a confirmation that is has been reported - which i believe the previous post confirm has been done.
expect it to be weeks rather than days though. from your description it doesn't appear that it would be a high priority.