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Damaged Internal Cable

buchananap
Tuning in

The dog has damaged the internal cables and I fear it’s a matter of time before I lose all Virgin Media connectivity.  This would obviously be a disaster whilst working from home.  Can you help please?!  Many thanks.

5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

Call Customer Services on 0345 454 1111 or if you have a VM landline 150


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Travis_M
Forum Team
Forum Team

Hi @buchanaap 

 

Thanks for posting on our community forum!

 

Have you managed to speak to the team to get this sorted as of yet? 

 

Regards

Travis_M
Forum Team

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Yes - the engineer is coming round next week, about a week after I flagged the issue.

I’ll provide an update of the work that gets done when it’s complete.

The engineer came and was able to replace part of the cable that was damaged, wasn't too much of a big deal.  Cost £20 or so which seemed fair as the issue was created by myself (or more specifically the dog...)

Hi there @buchananap 

 

Thank you so much for your update and I am so glad to hear that this has been resolved.

 

If you require any further help with anything then please don't hesitate to reach out again to our community forums. 

 

Thank you.