I had VM Broadband installed on 1/12/20 and 2/12/20. The outside work was completed on 1/12. Advance notice was that connection works would be by engineers outside and no internal access was required. With no prior warning of any digging or drilling they ruined my garden cutting through middle of it and also cut through my path.
If had known would have instructed how to
a. Minimise damage
b. Create the track req’d for cabling myself. Wouldn’t have been difficult to do without creating damage or
c. Cancel installation. Hardly worth it for any reason nevermind broadband.
The engineer completing internal connection on 2/12 was shocked at the shoddy work and promised to escalate to management. In fairness his work standard was very good
I complained on the 2/12/20 and to date have yet to receive even an acknowledgment that complaint being reviewed despite several calls to customer service (which waste another hr of your life each time)
Of course VM have found it easy to lift @£130 in payments to date.
How do I escalate?
At point of cancelling DD and sending a solicitor letter re:damage
-- Red (VM SH2 AC Beta tester) Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk. If you are happy with my answers please press Kudo ?
Hey there Patrick76 and sorry to hear about the install work. Are you able to post a picture of what happened? I've found your details using the information we have on here and can see that you've spoken to an agent who has raised a complaint on your behalf for our Field Teams to investigate. We don't have an estimated time period for them to contact you but I can confirm that they are looking into it.
How exactly are they looking into it? I have called a few times and complained via online portal twice I have several pics so if you could please forward an email address to attach. I don’t wish to post pics on this forum. Alternatively send to my email address which should be on file.
If you don't want to post them online then you need to print them out in good enough quality and post them by recorded delivery to Virgin media complaints address and they will examine them within 28 days.