Cut cable?

[RPenno]

I’ve recently joined virgin, and trying to connect my box. The internet was not connecting and so I took a closer look at my wall box. I saw the short extra wire and so took the cover off, and this is what I saw. 
Do you think this was a mains plug someone(previous owner) may have cut? Is this something a virgin engineer would fix? Would it be free or the £25 fee? 
thanks! 

 EDIT- and would this fix the issue do you think?

 

[jb66]

The cut cable is an obsolete telephone cable, it's not required, you can push your quickstart cable onto the silver rectangle isolator

[Tudor]

Nothing wrong with that connection, the hub will connect to the screw terminal on the silver box, the loose, cut wires are just an old telephone connection that is no longer used. All telephony now comes via the VM hub.

[RPenno]

Thanks for putting my mind at ease. The connection still isn’t working, green flashing base light on the hub even after activation, and resetting it and waiting 30mins.

might need an engineer to come out anyway

[Tudor · Accepted solution]

Try the activation number again if no joy call up for a technician 

Equipment activation on 0800 953 9500

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday