on 14-05-2022 15:02
So disappointed with virgin media, our cable in the garden, which was above ground, got cut and now we’re told that an engineer can’t come out until 28 May. This is utterly unacceptable. I have no access to landline, broadband or to. I work from home, so can’t do any work. What an utter joke virgin is. I see this as a priority that needs fixing but I’m now expected to wait two weeks to get services restored.
on 14-05-2022 16:01
on 14-05-2022 16:12
on 14-05-2022 17:31
Interesting, it got cut, all by itself?
I can see why you would be upset if services went down and it was going to take two weeks to fix, but it sounds like the cable got cut while you were doing some gardening.
14-05-2022 19:50 - edited 14-05-2022 19:53
If there is slack in the cable it is a simple fix which a VM tech can do (gel-pac connector which then has to be buried at the site of the break). If it is in a bad location for this, or there is insufficient slack this is then the job is passed to a third party repull contractor. These jobs can take a couple of weeks.
As has been mentioned many times, VM residential is just that. A residential class service with no SLA for fault resolution. Only VMs business service works to an SLA.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-05-2022 08:59
Hi @eddie782 thanks for your post although I'm sorry to hear of your concerns raised.
I can't offer any guarantees but I certainly want to look into this for you - please expect a PM from me to arrive shortly, asking you to confirm some security questions and we'll continue to discuss this privately.
When you receive this, kindly respond when you can!
Many thanks