Critical errors no ranging response

[JR78]

Hi,

Have been having issues with WiFi dropping out on a frequent basis. Having logged in to the route I’ve noticed there is a lot of the following messages appearing in the network log happening multiple times per hour.

No Ranging Response received - T3 time-out;CM-

[JR78]

TimePriorityDescription26/07/2021 20:56:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:47:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:47:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:31:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:29:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:27:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:27:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:02:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:02:2criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:22:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:21:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:21:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:02:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:25criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:01:5criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/07/2021 20:00:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Tudor]

Please post you up/downstream stats. Just cut and paste them into the board message.

[JR78]

Thanks for the response.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	163000000	1.7	37	256 qam	4
2	139000000	1.4	37	256 qam	1
3	147000000	1.9	37	256 qam	2
4	155000000	1.2	37	256 qam	3
5	171000000	1.4	37	256 qam	5
6	179000000	1.4	37	256 qam	6
7	187000000	0.9	37	256 qam	7
8	195000000	0.5	37	256 qam	8
9	203000000	0.2	37	256 qam	9
10	211000000	-0.2	37	256 qam	10
11	219000000	-1	37	256 qam	11
12	227000000	-1.2	36	256 qam	12
13	235000000	-1.9	36	256 qam	13
14	243000000	-2.5	36	256 qam	14
15	251000000	-2.5	36	256 qam	15
16	259000000	-2.7	36	256 qam	16
17	267000000	-2.7	36	256 qam	17
18	275000000	-3	36	256 qam	18
19	283000000	-2.5	36	256 qam	19
20	291000000	-1.5	36	256 qam	20
21	299000000	-1	36	256 qam	21
22	307000000	-0.5	37	256 qam	22
23	315000000	-0.2	37	256 qam	23
24	323000000	-0.2	37	256 qam	24

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	42.5	5120	64 qam	3
2	39400000	42.5	5120	64 qam	4
3	53700000	43	5120	64 qam	2
4	60300000	43.5	5120	64 qam	1

[Hayley_S]

Hello @JR78.

Welcome to the community page, thank you for posting on here again 🙂

I am sorry to see that you have been having some internet issues recently.

I can see from your account that you may need an engineer, but before this can you try doing a pinhole reset for me? Let me know how this goes.

Many thanks,

[JR78]

Hi, thanks for getting back to me. Tried a pinhole reset yesterday but still seeing the same issues. 

Thanks,
James

[Hayley_S]

No problem @JR78.

Thank you for confirming this.

I will send you a private message so I can investigate this further for you.

Look forward to speaking with you.