Virgin Media Community

[MTMaureen]

Hello,  the brown box cover is missing- we’ve had very strong winds.  Can you send a replacement to our address please?

[Adduxi]

Please post a photo to allow VM to assess the parts needed.

A VM Mod will pick this up in a day or two and arrange.

[Robert_P]

Hello MTMaureen

Thanks for taking the time to post in regards to your Omni (brown) Box cover and to request a replacement.

From looking we see you have spoken to the team since posting, were they able to make all of the necessary arrangements for you during the call?

Rob

[MTMaureen]

Hi Rob,

Yes, an appointment has been made to come and replace the cover,

thanks

Maureen

[Molly_T]

Hi Maureen 👋 thanks for getting back to us to confirm! 

Glad to hear an appointment has been booked to replace the cover. Please let us know if there is anything else you need our help and support with. 

Thanks for your patience whilst we get this sorted! Wishing you all the best. 🌞