on 23-08-2021 07:59
Hi there
I've woken up to no connection from my Hub3 here in Southampton.
I've rebooted, then done a Reset button. Still no good.
I've had this Hub and M200 for over a year and have woken up about 5 times to no connection. A reboot has always solved it but this time I'm dead in the water.
Hopefully I've pasted everything an expert would need.
Many Many thanks for any help
Gareth
Lost MDD Timeout
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 330750000 | Locked |
Ranged Upstream Channel (Hz) | 39400000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 2.2 | 35 | 256 qam | 25 |
2 | 218750000 | 4.1 | 33 | 256 qam | 11 |
3 | 226750000 | 4 | 33 | 256 qam | 0 |
4 | 234750000 | 3.9 | 34 | 256 qam | 13 |
5 | 242750000 | 3.5 | 33 | 256 qam | 14 |
6 | 250750000 | 3.2 | 32 | 256 qam | 15 |
7 | 258750000 | 3 | 34 | 256 qam | 16 |
8 | 266750000 | 3 | 32 | 256 qam | 17 |
9 | 274750000 | 2.9 | 32 | 256 qam | 18 |
10 | 282750000 | 3 | 33 | 256 qam | 19 |
11 | 290750000 | 3 | 32 | 256 qam | 20 |
12 | 298750000 | 2.7 | 32 | 256 qam | 21 |
13 | 306750000 | 2 | 33 | 256 qam | 22 |
14 | 314750000 | 1.7 | 32 | 256 qam | 23 |
15 | 322750000 | 2 | 33 | 256 qam | 24 |
16 | 370750000 | 2.4 | 34 | 256 qam | 26 |
17 | 378750000 | 2.4 | 33 | 256 qam | 27 |
18 | 386750000 | 2.5 | 32 | 256 qam | 28 |
19 | 394750000 | 2.9 | 32 | 256 qam | 29 |
20 | 402750000 | 2.9 | 33 | 256 qam | 30 |
21 | 410750000 | 2.9 | 32 | 256 qam | 31 |
22 | 418750000 | 2.4 | 32 | 256 qam | 0 |
23 | 426750000 | 2.2 | 33 | 256 qam | 33 |
24 | 434750000 | 2 | 34 | 256 qam | 34 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35 | 83841750 | 2321424 |
2 | Locked | 33.3 | 798533 | 84223695 |
3 | Locked | 33.4 | 554858 | 84468583 |
4 | Locked | 34.4 | 76176508 | 8693359 |
5 | Locked | 33 | 960783 | 84071075 |
6 | Locked | 32.9 | 463389 | 84569609 |
7 | Locked | 34.3 | 71137876 | 13793705 |
8 | Locked | 32.6 | 1966330 | 83067433 |
9 | Locked | 32.5 | 204979 | 84824489 |
10 | Locked | 33.9 | 68991531 | 14489211 |
11 | Locked | 32.5 | 270989 | 84765597 |
12 | Locked | 32.6 | 193483 | 84844133 |
13 | Locked | 33.8 | 65049654 | 18592516 |
14 | Locked | 32.6 | 230273 | 84808773 |
15 | Locked | 33.8 | 71864604 | 11066947 |
16 | Locked | 34.3 | 24533893 | 3144109 |
17 | Locked | 33.8 | 69829106 | 14713612 |
18 | Locked | 32.6 | 235706 | 84789421 |
19 | Locked | 32.6 | 178192 | 84863876 |
20 | Locked | 33.8 | 64988139 | 19124272 |
21 | Locked | 32.6 | 264288 | 84768392 |
22 | Locked | 32.5 | 156294 | 84888440 |
23 | Locked | 33.8 | 55245460 | 21891870 |
24 | Locked | 34.3 | 74978384 | 8397521 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 41 | 5120 | 64 qam | 4 |
2 | 53700000 | 42 | 5120 | 64 qam | 2 |
3 | 46200000 | 41.5 | 5120 | 64 qam | 3 |
4 | 32600000 | 41.3 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 23-08-2021 07:59
Primary Downstream Service Flow
SFID | 43218 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 43217 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 23-08-2021 09:23
I'm no expert but holy RS errors batman. RS errors are a normal thing to see but i'm pretty sure they shouldn't be that high, yikes!
on 23-08-2021 10:32
Can you post the network log as well as it seems that something is seriously wrong with your connection if that's just been rebooted.
Check all connections inside and out are tight also.
on 23-08-2021 11:07
That's all coax connections including those to TV box/es.
on 23-08-2021 11:50
The only reason I haven't replied is that a few hours ago my account page said there was a known fault in the area.
Now I await news.
Meanwhile the router is in limbo with a green light on and it's web site says it's Updating, not sure I believe it though. So I can't even get you the logging!
Thanks for the replies
on 23-08-2021 12:06
as said above the rs errors are off the scale but to make sure they are not historical reboot the hub or zero them [possible on some hubs] and see if the rise again - post the new levels in a few hours
on 23-08-2021 12:48
Forget about the errors, they are just symptomatic of the real problem which is the S/N ratio is too low across the downstream channels for a reliable connection. And the reason for that is a bad cable joint, damaged cable, failing amp in the cabinet or a more general area fault which seems to be in play now. Unfortunately other than check the cabling, there's very little you can do until the fault is cleared - then if you still have issues, VM can take it from there.
on 23-08-2021 12:57
Network Log
Time Priority Description
23/08/2021 11:55:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:55:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:55:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:54:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:54:31 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:53:29 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:53:26 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:51:49 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:51:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:51:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:51:22 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:49:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:49:1 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:48:53 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:48:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:45:31 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:45:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:45:3 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:45:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 11:44:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-08-2021 15:28
...aaand we're back