on 31-01-2023 12:47
Hi,
I have opted in for a new package and still have no sign of indication that anything is being done? I have been offline for around 10 days and had to rely on a hotspot if working from home.
I did this online and have no indication of when or what is being done?
I have rang several times and had no luck and the Whatsapp feature is no help either, I have applied for an M125 fibre broadband deal on the 18th Jan, it doesn't appear in my orders.
Is there a way of progressing this?
on 31-01-2023 12:56
Please confirm what is supposed to occur with the M125 service.
Are you a new customer ordering a fresh installation of a VM Hub and M125 service ?
Or a current customer VM broadband Hub that has been disconnected when it was supposed to be changed to M125 ?
on 31-01-2023 12:59
Hi,
signed up as a new customer waiting for my line to be activated with the m125
on 31-01-2023 13:03
You could try calling the pre-installs team on 0800 052 1734 - hopefully they can help.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
on 02-02-2023 18:46
Hi jamesmckevitt,
Thanks for posting and welcome to our community 🙂
Sorry to hear you've not had any communication regarding your deal.
Can you confirm if you've been able to call the pre-install team?
Alex_Rm