Continuing drops

[michaelsnny]

Can some one help before I loose all hope had virgin for 3 months it constantly is dropping where it makes nothing work properly I've had enginer out 3 times still keeps happening  I have to post this using 4g  when they put it in they said they were going to use the old telewest cable which they said was brittle but working could this cause my problem or is their anyone who could look at my modem details I'm not very tech but I need internet .cctv dosent work because of this sons gaming is no good and tv keeps going off  they put the telewest cable in nearly 30 years ago and it's so brittle they had to take out the box in the garden and join outside and wrap in tape because it kept breaking off any suggestions would be great thanx 

[japitts]

Let's check the basics and go from there...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[michaelsnny · Accepted solution]

 

[jbrennand]

That's an (unreadable) screenshot. Can you do as Japitts asked and just copy and paste the text.

[michaelsnny]

Hi I've been trying the problem I've got is my computer wont work properly because the internet is so bad so I've been trying to  email results to my phone then paste but it's not working I'll see what  I can do thanx 

[michaelsnny]

• Status
• Downstream
• Upstream
• Configuration
• Network log

Refresh data

Cable Modem Status Item Status Comments Channel Overview Downstream Upstream

Cable Modem Status	Online	DOC SIS 3.1
Primary downstream channel	Locked	SC-AM
DOC SIS 3.0 channels	31	4
DOC SIS 3.1 channels	1	0

[michaelsnny]

Refresh data

3.0 Downstream channels ChannelFrequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	10.199997	40.366287	QAM256	25
1	139000000	11.199997	40.366287	QAM256	1
2	147000000	11.099998	40.366287	QAM256	2
3	155000000	11.099998	40.366287	QAM256	3
4	163000000	11.000000	40.946209	QAM256	4
5	171000000	10.900002	40.946209	QAM256	5
6	179000000	10.900002	40.946209	QAM256	6
7	187000000	10.800003	40.946209	QAM256	7
8	195000000	10.699997	40.366287	QAM256	8
9	203000000	10.800003	40.366287	QAM256	9
10	211000000	10.599998	40.366287	QAM256	10
11	219000000	10.800003	40.946209	QAM256	11
12	227000000	10.800003	40.946209	QAM256	12
13	235000000	10.699997	40.946209	QAM256	13
14	243000000	10.599998	40.946209	QAM256	14
15	251000000	10.500000	40.366287	QAM256	15
16	259000000	10.699997	40.366287	QAM256	16
17	267000000	10.800003	40.366287	QAM256	17
18	275000000	10.800003	40.366287	QAM256	18
19	283000000	10.800003	40.366287	QAM256	19
20	291000000	10.800003	40.946209	QAM256	20
21	299000000	11.199997	40.946209	QAM256	21
22	307000000	11.000000	40.366287	QAM256	22
23	315000000	10.599998	40.946209	QAM256	23
24	323000000	10.500000	40.366287	QAM256	24
26	339000000	10.400002	40.946209	QAM256	26
27	347000000	10.599998	40.946209	QAM256	27
28	355000000	10.199997	40.946209	QAM256	28
29	363000000	10.400002	40.366287	QAM256	29
30	371000000	10.500000	40.366287	QAM256	30
31	379000000	9.900002	40.946209	QAM256	31

[michaelsnny]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.946209	0	0
5	Locked	40.946209	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.946209	0	0
13	Locked	40.946209	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.946209	0	0

[michaelsnny]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

44

11.6

10734781

0

[michaelsnny]

Refresh data
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 35.770599 5120 KSym/sec 64QAM 11
2 39400000 36.020599 5120 KSym/sec 64QAM 8
3 46200000 36.020599 5120 KSym/sec 64QAM 7
4 25800000 35.520599 5120 KSym/sec 32QAM 12


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0