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Predpath
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Contacting Virgin

Does anyone have any suggestions on how to get ahold of Virgin Media to get an engineer in to solve a set up issue? I have been calling everyday for a week and am either on hold for over an hour or when I get a hold the call drops, I filed a complaint but still haven’t heard anything. Desperate for WiFi 

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Anonymous
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Re: Contacting Virgin


@Predpath wrote:

Does anyone have any suggestions on how to get ahold of Virgin Media to get an engineer in to solve a set up issue? I have been calling everyday for a week and am either on hold for over an hour or when I get a hold the call drops, I filed a complaint but still haven’t heard anything. Desperate for WiFi 


You should stick to one thread really.

I didn't get a reply from you regarding my question?

https://community.virginmedia.com/t5/QuickStart-set-up-and/Can-t-connect/td-p/4491275 

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happywithmy350
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Re: Contacting Virgin

This is a long shot but here's some "out of the box thinking"

Buy a telephone, pick it up. Dial 0345 454 1111 and follow the voice.

Radical for 2020 I know - but.. 

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Z92
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Re: Contacting Virgin

If you have filed a complaint then expect to wait upto 28 days for a reply, as per the complaints policy. 

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