Virgin Media Community

[jonathanwood]

I need to contact support? How can I do this? It seems impossible and is very frustrating.

[-tony-]

by posting here you are contacting staff - its not instant bit they will read your post and any others you add and comment

you can ring but that has mixed results

whats the problem - you will also get support here from other users

[jonathanwood]

Thanks for the quick reply. I want to get in touch to see if it would be possible to get the boradband inlet of my house moved to a different room and how much it would cost.

[-tony-]

yes thats possible its £25 as a non fault call out 

wait for VM to get to the thread - that can take a day or two - they will arrange it 

if you want quicker than that you need to ring

[Ayisha_B]

Hi @jonathanwood,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've had some difficulty getting in touch for support. All our contact methods can be found here 

If you are looking to re-locate your hub, there is a non fault call our charge of £25. 

I will drop you a PM now so we can help with this. 

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon 🙂