Virgin Media Community

[ljjohanson]

Is anyone able to confirm who to contact and the best way to contact someone to arrange an engineer appointment to have the cable connected to my hub checked and extended? 

[newapollo]

Hi @ljjohanson 

You should contact VM Faults. Call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Any particular reason you want the cable checking?

If you want the cable moving, or there is no fault then there is a £25 non fault call out charge.