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Constant loss of Internet

badrogh
On our wavelength

on ‎09-04-2022 11:11

Another day of hell with Virgin Media broadband...

I can usually benefit 900MB+ of my connection until it caps at 60-70MB with heavy packet loss. Only a reboot of the modem allows to go back to acceptable level of connection speed. This happen at least once a week.

On top of which my connection will drop intermittently for microseconds, sometimes dropping for few minutes before to come back. This happen almost every day on certain period. Random days, random times, so no indication this is related to network congestion.

All lights green in internal network, only degradation is between modem and ISP.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/18ada7954964b4488c8928cfb8e66d21cf...

Time Priority Description

Sat Apr 2 16:59:14 20223No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 3 03:57:21 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 3 03:57:21 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Sun Apr 3 22:48:02 20223No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 6 04:00:33 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 6 04:00:33 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 6 07:19:52 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Sat Apr 9 07:40:36 20223No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
Sat Apr 9 07:57:41 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.1;
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11 REPLIES 11

Lee_R
Forum Team
Forum Team
In response to badrogh

on ‎14-04-2022 12:18

Hi @badrogh

I can see my colleague has sent you a private message, but cannot see if you've replied.  I am going to send you a further private message, as we need to confirm your details to arrange a technician.

Regards


Lee

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Lee_R
Forum Team
Forum Team
In response to badrogh

on ‎14-04-2022 17:40

Hi @badrogh thanks for getting back to me privately.

I have booked the first available appointment for a technician to attend your property.  You can view the appointment here.  If you need to adjust it, please do get back to me.

Regards

 

Lee_R

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