I’ve been with Virgin broadband since March - since then I’ve always had signal dropouts but it hasn’t been too much bother until COVID and working from home. Although now it happens perhaps a dozen times a day and is so infuriating!!! I’ve done speed tests, online virgin connection checks, WiFi vs Ethernet checks, ensured coax fittings are tight and no kinks / damage to cabling - absolutely everything checks out fine but Im still getting these constant drop out of internet lasting up to 3-4 minutes every time. Initially the router would reset, but now that’s just stopped and it’s impossible to know what’s going on.
it’s even more imperative that I have a strong connection now as I’ve moved my baby into his own room and we’re having to sleep with one eye and ear open at all times as we can’t trust the connection not to have dropped out and thus baby monitor stopped working.
Has anyone else had this problem? And if so we’re you able to fix it.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
HI @MikeRobbo, thanks for getting back to me on this
So I have CAT6A cables so this shouldnt be an issue. But the thing is, it isnt the wifi that drops out, because I have one item that is patched in via ethernet. and that also goes down too - so it's definitely the router.
None the less, i'll grab this app to double check it and see what could be wrong. It's 11:33 and Virgin Broadband has dropped out 3 times already today.