on 27-10-2021 13:13
Since this morning, I'm getting constant disconnections,
I called tech support but no help was given.
on 27-10-2021 13:21
Now it’s completely down & no Internet in the space of about 30-40 minutes & constant disconnections.
on 27-10-2021 13:37
on 27-10-2021 13:50
This happens every 4-6 months.
Connection is absolutely solid, then, constant drop outs until an engineer visits the exchange/hub.
The hub just losses connection to the internet, reboots/reconnects, constantly happening every few minutes for the past hour.
on 28-10-2021 14:37
on 01-11-2021 15:39
Hi zhen7 thanks for posting and welcome back to our community.
I am sorry to hear you're experiencing an intermittent internet connection. We have located your account from here and I cannot find anything that explains the drop outs you're experiencing. Can you confirm if they're still happening? Also are these issues WiFi only or the internet signal as a whole?
Regards
Lee_R