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prt32
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Connections Box.

Can i get someone to come and fix my external box please. The last engineer did not have the correct box about 6 months ago. Cable are getting wet now and connection is getting unstable.outsidebox.JPG

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Corey_C
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Re: Connections Box.

Hi prt32,

 

Thanks for your post and welcome to the community forums. Apologies for the delayed response, have you been able to speak with the team regarding this and have an engineer visit?

 

Cheers,
Corey C

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prt32
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Re: Connections Box.

Hey Thanks for the reply. 
No not yet, it is still the wrong cover on the box and getting wetter each day

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Anonymous
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Re: Connections Box.

the cables are pretty waterproof it its only the coax splitters.
The boxes are not IP67 rated anyway
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prt32
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Re: Connections Box.

Having a green back shoved around a box with cable hanging out that includes phone cable is far from ideal. Would you be happy to live with that for over 6 months now.

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Anonymous
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Re: Connections Box.

i lived with it at my old house for about 8 years
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Steven_L
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Re: Connections Box.

Sorry to hear that this issue has not been resolved for the last 6 months.

 

I have been able to locate your account and have booked an engineer appointment for this to be fixed.

 

You don't need to be at home for the work to be carried out, you can find all of the information about the engineer visit on your online account by logging in and clicking on My Profile > Order Tracking, this will show the appointment date and time that I have arranged.

 

Regards

Steven_L

prt32
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Re: Connections Box.

Thank you Steven_L

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