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Marantz
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Connection keeps dropping or hub resets

past few weeks my hub 3 has been dropping connection or resetting,it is getting to the point i can't do anything important online

 

 

Time Priority Description

20/02/2019 20:36:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:37:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:37:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:37:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:37:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:6criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:6criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:38:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:39:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:39:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:39:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:39:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:40:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:40:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:40:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:40:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 2 of 16
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Re: Connection keeps dropping or hub resets

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11550000000.738256 qam3
21390000000.738256 qam1
3147000000138256 qam2
41630000000.938256 qam4
51710000001.238256 qam5
61790000001.438256 qam6
71870000001.238256 qam7
8195000000138256 qam8
9203000000138256 qam9
10211000000138256 qam10
11219000000138256 qam11
122270000000.737256 qam12
132350000000.438256 qam13
142430000000.438256 qam14
152510000000.738256 qam15
162590000000.938256 qam16
172670000000.938256 qam17
182750000000.738256 qam18
19283000000138256 qam19
202910000001.938256 qam20
212990000002.438256 qam21
223070000002.538256 qam22
233150000002.538256 qam23
243230000003.238256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.63119320534
2Locked38.93067723709
3Locked38.63402915123
4Locked38.63091615031
5Locked38.63063514477
6Locked38.93132819926
7Locked38.94412520094
8Locked38.93149320712
9Locked38.62941413273
10Locked38.6297069480
11Locked38.93047212644
12Locked37.64502733644453
13Locked38.9287547791
14Locked38.92938310674
15Locked38.6285418315
16Locked38.92836511066
17Locked38.92954611972
18Locked38.6285337491
19Locked38.6259175709
20Locked38.6237224852
21Locked38.6221733859
22Locked38.6208483413
23Locked38.9222203943
24Locked38.9228014170
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Message 3 of 16
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Re: Connection keeps dropping or hub resets

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1376001814.45512064 qam1
2244000004.375512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
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Forum Team (Retired) Emma_E
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Message 4 of 16
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Re: Connection keeps dropping or hub resets

Hi Marantz,

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection.

I have taken a look and your upstream power levels are too high and I can see there are some issues with T3 time outs. I would like to get an engineer out to take a look at this for you.

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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Message 5 of 16
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Re: Connection keeps dropping or hub resets

The engineer came on saturday and replaced some cable and tested it and saidall was fine with the signals,but not even 15 mins after he left we lost internet and still getting the same errors in the logs.

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Moderator
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Message 6 of 16
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Re: Connection keeps dropping or hub resets

We understand that you would like to resolve this issue asap. We'd like to get this sorted for you, would you be available for a web chat? We can do this via online chat

 

Aileen_P

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Message 7 of 16
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Re: Connection keeps dropping or hub resets

i have given up trying to chat i keep getting this reply

 

Sorry, but either our team are currently busy helping other customers, or it’s outside our opening hours. Please try again between 8am-9pm Monday to Friday, 8am – 3pm at weekends. Thank you.

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Message 8 of 16
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Re: Connection keeps dropping or hub resets

this is my log now

 

Time Priority Description

10/03/2019 14:30:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:33criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:33criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:30:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:31:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:31:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:31:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:31:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2019 14:32:58Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Message 9 of 16
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Re: Connection keeps dropping or hub resets

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1376000225.4512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
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Message 10 of 16
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Re: Connection keeps dropping or hub resets

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1155000000-3.437256 qam3
2139000000-3.436256 qam1
3147000000-436256 qam2
4163000000-2.937256 qam4
5171000000-337256 qam5
6179000000-2.437256 qam6
7187000000-1.537256 qam7
8195000000-2.537256 qam8
9203000000-2.237256 qam9
10211000000-1.238256 qam10
11219000000-1.737256 qam11
12235000000-1.538256 qam13
13243000000-1.737256 qam14
14251000000-1.737256 qam15
15259000000-138256 qam16
16267000000-137256 qam17
17275000000-1.238256 qam18
18283000000-0.538256 qam19
192910000000.538256 qam20
202990000000.538256 qam21
21307000000138256 qam22
223150000001.438256 qam23
233230000001.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.330246887294
2Locked36.336614092290
3Locked36.631971385318
4Locked37.330145365018
5Locked37.637533455653
6Locked37.654909069367
7Locked37.6858734114023
8Locked37.356855885229
9Locked37.635606843380
10Locked38.623267039005
11Locked37.620213048600
12Locked38.616771331554
13Locked37.618829136161
14Locked37.623626028456
15Locked38.629566433477
16Locked37.630686338169
17Locked38.621260326119
18Locked38.614200923467
19Locked38.610911823646
20Locked38.69272620334
21Locked38.67701017511
22Locked38.97764219808
23Locked38.97583216720
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