past few weeks my hub 3 has been dropping connection or resetting,it is getting to the point i can't do anything important online
Time Priority Description
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Thanks for getting in touch, I am sorry to see you have been having trouble with your connection.
I have taken a look and your upstream power levels are too high and I can see there are some issues with T3 time outs. I would like to get an engineer out to take a look at this for you.
I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.
Speak to you soon.
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The engineer came on saturday and replaced some cable and tested it and saidall was fine with the signals,but not even 15 mins after he left we lost internet and still getting the same errors in the logs.
We understand that you would like to resolve this issue asap. We'd like to get this sorted for you, would you be available for a web chat? We can do this via online chat
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i have given up trying to chat i keep getting this reply
Sorry, but either our team are currently busy helping other customers, or it’s outside our opening hours. Please try again between 8am-9pm Monday to Friday, 8am – 3pm at weekends. Thank you.
this is my log now
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors