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Wardle1978
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Connection issues with hub 3

I just swapped out my old modem and router for a new Hub 3 provided by VM. 

I can connect to it but then none of my devices can connect to the internet. This is the same across all devices, whether desktop or mobile. 

Appreciate any help. Have tried going into the settings page but can’t seem to fix this  

 

thanks 

 

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Very Insightful Person
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Re: Connection issues with hub 3

Did you call the number in box to activate it?, also can you get back online using the other hub


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Wardle1978
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Re: Connection issues with hub 3

Thanks, there was no number I’m aware of but gonna call support today. 

This is in Ireland btw so may be different. 

Hub was sent as an in requested upgrade from VM and they said all I’d have to do is swap out old modem and router for Hub 3. 

Thankfully old modem/router still working 

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jbrennand
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Re: Connection issues with hub 3

All new VM kit requires "activation".

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Wardle1978
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Re: Connection issues with hub 3

Thank you, managed to get this resolved with tech support (tho was never advised to call to activate, just a direct swap to plug and play)

 

thanks for the assistance

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