I appear to be having a similar problem to many others. My broadband drops out randomly at all times of the day (at least that what it feels like but it may be during periods of high use in my area) and sometimes the Super Hub 3 (SH3) reboots. My SH3 is in modem mode attached to an Amplifi Instant WiFi Mesh system but I have put it back as a stand-alone WiFi router and the same problems exist.
I am an IT professional and so I have done all I can at my end but the problem persists:
Power cycled the SH3
Reset the SH3 to factory defaults
Tried wired and wireless connections - get dropped connections with both
No issues logged in my area during the dropout incidents
My downstream and upstream stats appear to be in spec but I am seeing a lot of pre-RS and post-RS errors and I am getting the dreaded "RCS Partial Service" and the "No Ranging Response Received" errors in the Network log.
Could this be the result of changes to the head end or recent firmware update as it has only really become an issue in the last month or so?
All help greatly received. As with many people, my wife and I are working from home more at the moment and the broadband is barely usable for collaboration and video meetings. Although I really like the speed, I may have to switch to a slower but more reliable connection.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.