I wonder if anyone can offer me any advice. I've been having problems with my broadband. The connection drops several times a day and has been going on for months. Some days are better and it only drops out once and looking back at the logs this can sometimes happen when I'm not using it so can give the impression that it is finally fixed only to then have multiple errors the next day. I have run the only tests multiple time, "Chatted" with the support team (for seven hours one Sunday). Ive disconnected my power line adapters, I've run tests on the Ethernet ports. Called the automated phone lines, spoken to tech support, had three visits from engineer, who have changed all the filters in the line, changed all the connector both inside and outside, fixed errors in the street cabinet, double checked all the connector, performed factory resets on the super hub 3 and eventually replaced the super hub 3 too. But I still drop out at least once a day. It's very very frustrating. I can't fault the engineers, they seem to be genuinely trying to help, the tech support is less helpful and feels like I'm being fobbed off but I could live with that if my broadband was stable.
Is any one able to offer me any advice, I can see that other people have uploaded screenshots of there Hub Status and I've mention that I've taken screenshots to the tech support and engineer but no one seems to want to look at them. Are these useful to help diagnose the problems? One engineer mentioned the that the Post RS errors should be in the range of 800 but mine always seem to be between 20,000 and 500,000 about two hours after the engineers leave.
Any advice about how I can get this fixed would be gratefully appreciated.
Post RS errors are cumulative - so it would be best to reset the counters to 0 by re-booting the Hub before you do this below - then monitor them for the next few hours/days and see if they are accumulating quicker than is normal.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.