Deep Breath* Okay...
Since 22/03/2017 I have been experiencing significant disruption to my broadband service, I have spoken to 150 more than my partner and child over the last few weeks and have had 2 engineers visit.
I am getting CONSTANT T3 and T4 timeouts (at last average was around 26 a day for varying durations) and my power levels (I was told by the engineer) look okay except for spikes when it starts/stops working, I forget which.
The first engineer said that they suspected this was because my neighbours Virgin connection had been connected to our drop cable via a basic coaxial splitter and that this can happen when a cable from the pit to the house is not working, an engineer may connect to another drop cable. I was informed that this is usually followed by a repull of the cable to the property but they attached a new coax connector and everything was wonderful that day.
Unfortunately when the neighbours came home from work, the connection started dropping again, which prompted the next call to 150, I was told that an engineer would need to visit the property to check things, my partner was home this day and was told that it wouldn't be the cable to the neighbours property because a coaxial splitter means that both properties would get 100% of the signal (not convinced but c'est la vie)
They did 'Something' in the pit and left it at that (cannot confirm what, I couldn't negotiate another day off work to be home for this one)
Losing hope, I started monitoring the connection with BQM on 31/03/2017.
I phoned 150 yesterday and was told to keep an eye on my connection over the next 7 days (not quite sure how one would normally do this, but I check BQM fairly regularly) and see if it improves.
I phoned 150 again today as I am losing the will to live with my internet connection at the moment and was told by the automated system that they would do checks for the next 10 minutes and to reboot my router (by the point I wasn't sure whether to cry or swear but given the 3 year old being stood next to me, I decided neither would be a great approach)
I am trying to take this as a small blip in a grander picture, but with results like the below, I am struggling


It has been 2 weeks since I last had a stable connection, please, someone, anyone, make my Netflix work again (note, Netflix is in no way related to the dropouts, the internet goes off regardless of activity on my part)
Help, I need an adult!
I would love to know when my neighbours are getting re-connected to their own drop cable, but I suspect no-one at Virgin can tell me that, this has already cost me time, a fair bit of mobile data, and my sanity with a 3 year old who doesn't understand why they're not ever allowed on YouTube, but learning the lyrics to the hold music on 150 has kept things light (never been a Robbie Williams fan, who knew he made such catchy songs)