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skaracay
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Connection Point Install

Hi, I hope all is well.

I saw that VM is used in the area I tenant. I made a new contract with VM. Unfortunately, there is no VM connect point at home. I received Internet Hub 3. Sorry, I can't find a solution. We cannot find a solution from the VM chat. I think I can cancel the contract early.

I add what happened at home as a picture.

 

photo_2021-02-06_16-10-59.jpgphoto_2021-02-06_16-11-06.jpg

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apcyberax
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Re: Connection Point Install

you will need a engineer install.
if you were offered a kickstart then the house has had vm services in the past. Is there a brown box on the outside wall? if so can you see where the vm coax enters the house
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skaracay
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Re: Connection Point Install

Thank you so very much.

Yeah, set up should an engineer, but I can't find a channel to make a reservation. Also, I see that they do not comply with the reservation times.

The cable that goes into the Master Socket 5C box.

IMG_7537.jpg

 

Also standard electrical box. Meter and cable.

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nodrogd
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Re: Connection Point Install

That is BT wiring. VM have their own network & ducts in the street, so use nothing of BTs. You are looking for something like this, although it may be grey, square or with a rounded top, & have another cable companies name on it.

Virgin omniboxVirgin omnibox

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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skaracay
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Re: Connection Point Install

Hi all,
Unfortunately, I tried all channels (chat, call and Relay UK), but could not book an engineer. I will last try it email. I could not see the open email address. Contact us always comes back to the beginning in an insoluble way.

Does it have an email address you know?

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Z92
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Re: Connection Point Install

Vm don't use emails 

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