Virgin Media Community

[MacmillaN]

Seem to be having connection issues.Here are logs from the hub

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	187000000	0.2	38	256 qam	7
2	139000000	-0.2	37	256 qam	1
3	147000000	-0.2	38	256 qam	2
4	155000000	0	38	256 qam	3
5	163000000	0.2	38	256 qam	4
6	171000000	0.2	38	256 qam	5
7	179000000	0	38	256 qam	6
8	195000000	0.2	38	256 qam	8
9	203000000	0	38	256 qam	9
10	211000000	0	38	256 qam	10
11	219000000	-0.2	38	256 qam	11
12	227000000	-0.5	38	256 qam	12
13	235000000	-0.9	38	256 qam	13
14	243000000	-0.7	38	256 qam	14
15	251000000	-0.4	38	256 qam	15
16	259000000	0	38	256 qam	16
17	267000000	0.5	38	256 qam	17
18	275000000	0.5	38	256 qam	18
19	283000000	0.7	38	256 qam	19
20	291000000	0.7	38	256 qam	20
21	299000000	0.9	38	256 qam	21
22	307000000	0.7	38	256 qam	22
23	315000000	0.7	38	256 qam	23
24	323000000	0.2	38	256 qam	24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1396	15638
2	Locked	37.6	1568	16311
3	Locked	38.6	1348	17977
4	Locked	38.6	6400	19667
5	Locked	38.6	1016	21675
6	Locked	38.6	2344	22187
7	Locked	38.9	1033	22387
8	Locked	38.6	1061	23023
9	Locked	38.9	1603	23802
10	Locked	38.9	1459	25217
11	Locked	38.9	1456	26407
12	Locked	38.6	1156	28481
13	Locked	38.6	1546	27727
14	Locked	38.6	1568	28743
15	Locked	38.6	1444	28694
16	Locked	38.6	1182	30288
17	Locked	38.9	3341	29320
18	Locked	38.9	3427	28216
19	Locked	38.9	3632	28825
20	Locked	38.6	3360	29418
21	Locked	38.9	8680	33601
22	Locked	38.9	7730	33565
23	Locked	38.9	9530	32035
24	Locked	38.6	10676	35047

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47.3	5120	64 qam	4
2	46200000	47.8	5120	64 qam	3
3	53700000	49	5120	64 qam	2
4	60300000	50.8	5120	64 qam	1

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	3	0

Thanks for your time!

[Hayley_S]

Hello @MacmillaN,

Welcome back, thanks for posting.

I am sorry for the issues with your broadband.

I have checked our systems, nothing seems to be out of spec from what I can see. How is it for you at the moment?

Many thanks,