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lxlramlxl
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Connection Dropping and slowing to dial-up speed

I have Vivid 200 and recently the wifi connection has been dropping to less than a Mb of download. At one point also had 1800ms jitter.

Network Log
Time	Priority	Description
02/04/2019 22:06:58	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2019 22:06:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2019 22:12:52	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2019 12:40:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2019 13:56:32	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2019 05:40:14	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2019 05:40:14	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2019 18:28:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2019 12:17:22	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2019 19:47:25	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2019 19:47:25	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2019 19:55:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2019 19:58:40	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2019 22:04:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2019 05:49:17	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2019 15:39:58	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2019 15:39:58	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2019 21:54:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 13:37:35	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 17:42:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lxlramlxl
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Message 2 of 6
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Re: Connection Dropping and slowing to dial-up speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1155000000737256 qam3
2139000000737256 qam1
3147000000737256 qam2
41630000006.937256 qam4
51710000007.337256 qam5
61790000006.637256 qam6
71870000006.637256 qam7
8195000000637256 qam8
92030000005.437256 qam9
102110000005.437256 qam10
112190000004.937256 qam11
122270000004.537256 qam12
132350000003.537256 qam13
142430000002.437256 qam14
152510000002.537256 qam15
162590000003.437256 qam16
172670000003.937256 qam17
18275000000437256 qam18
192830000004.337256 qam19
202910000004.137256 qam20
212990000004.437256 qam21
22307000000437256 qam22
23315000000437256 qam23
243230000003.937256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3390
2Locked37.6320
3Locked37.6500
4Locked37.6300
5Locked37.6630
6Locked37.6620
7Locked37.3340
8Locked37.6610
9Locked37.6590
10Locked37.3270
11Locked37.6270
12Locked37.6650
13Locked37.31010
14Locked37.3750
15Locked37.3960
16Locked37.3930
17Locked37.6640
18Locked37.6530
19Locked37.6400
20Locked37.61120
21Locked37.3750
22Locked37.61000
23Locked37.31810
24Locked37.33180
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lxlramlxl
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Message 3 of 6
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Re: Connection Dropping and slowing to dial-up speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000194.325512064 qam6
2258000004.275512064 qam8
3325999964.325512064 qam7
4461999814.475512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Forum Team
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Message 4 of 6
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Re: Connection Dropping and slowing to dial-up speed

Hi lxlramlxl,

 

Thank you for your post. I'm sorry to hear this.

 

 

Do you know if this is affecting your Wired connection as well?

 

Have you checked out our WiFi hints and tips to see if these help: virg.in/wifihelp?

 

^Martin

 

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lxlramlxl
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Message 5 of 6
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Re: Connection Dropping and slowing to dial-up speed

This affects wired connections aswell.

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Forum Team
Forum Team
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Message 6 of 6
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Re: Connection Dropping and slowing to dial-up speed

Hi lxlramlxl,

 

Thank you for reaching out to us in our community.

 

I am sorry to hear you are getting drop outs in your connection.

 

I would like to invite into a private chat so I can run some diagnostic checks, I will send an invite shortly, please click on the purple envelope.

 

Many thanks

 

Paul.

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