Connecting to New Build

[paulm100]

Hi,

Just moved to a new build house and confirmed with the developer that Virgin connected, have a virgin connection panel in the house, green box across the road, yet Virgin Media say they cannot provide a service!

How do I get them to flick the switch to make the connection live?

Already had to lose my business with them as they couldn't transfer but like the package and service so want to go back to them but if they can't make a simple connection then they have lost a customer and I will be going to BT who also have a fibre connection to the house.

[VM-Jon]

Hi there,

sometimes residents can move into new build homes before the network is fully active, this may be the case for you.

I will send you a private message for some details To see if there’s anything I can do to help.

many thanks

Jon