Connecting phone toHub 4

[Romseyman]

I can’t get a connection from my phone to the hub although it recognises the hub number. !Everything else works ok.

I do not have an internal box,just one cable coming into the house from an old box mounted on the outside wall at the front of the house, which is nothing like the installation diagrams. 

I have an O2 sim in my phone and when I use the app to connect it show a virgin phone with a line through it.

I have rebooted the hub , used the reset buttons and spent hours trying to solve the issue.

help please!!

[jbrennand]

Are you referring to connecting a VM landline to the port on the back of the Hub4?

Or, connecting a mobile phone to the Hub4's internet via wifi and the O2 SIM?

[Romseyman]

Hi, thanks for responding. It’s neither of those, they are both working fine.

My problem is that when I try to use the additional services using the connect app my phone will not link to the new  hub  4.

I have followed the instructions to the letter many times but it won’t connect.

I now have a new O2 sim in my phone( part of the package)

[Tudor]

There have been an update to the Hub4 firmware to be able to use the app. I do not know how far it has been distributed. Nearly are the functions are available by logging onto the hub with a web browser, either 192.168.0.1 in router mode or 192.168.100.1 in modem mode.

[Romseyman]

Thanks for the info.

I wish virgin could have been so helpful.

Would have saved me a few hours of frustration!!!