I just got a new virgin media broadband. After plugging it to connect, it keeps on telling me that its connected without Internet. I have called customer service several times but no reply.
Hub is probably not activated, call Equipment activation on 0800 953 9500
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Hey @Alexandroanthon, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues you're having with your new service. May I ask what colour light is appearing on the Virgin Media hub? Has the issue been resolved since? Is the hub activated? Let us know.
