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Connected but no internet

Joining in

I have just moved out i received new equipment to connect to hub but its still saying connected with no Internet 


I can't get on my virgin media because its still saying installation needs completing but i have done everything it said on book guide 

Can someone help me please 


Very Insightful Person
Very Insightful Person

Hi @Peterf93 

The equipment is usually pre-activated.

Call the equipment activation number on 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers and also your account number - and see if they can connect you

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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