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Connect new Hub3 to app

drewdelu
Joining in

I’ve had a new hub3 installed today to replace a faulty one 

i use the VM app but cannot connect the new hub to the app 

Everything is working fine just can’t use the app now 

4 REPLIES 4

asim18
Fibre optic

If you're on Android have you tried clearing the data for the app. You can go into Settings>apps look for the Connect app and there should be options to clear data. This will make the app start from fresh and this might let you find the new hub.

Hi

i use iPhone Any suggestion 

Tudor
Very Insightful Person
Very Insightful Person

Delete app,and reinstall, it’s easy and should fix the problem as it will lose all cached data for the app.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi @drewdelu thanks for posting and welcome to our community.

Have you followed the advice from Tudor?  This should, as suggested resolve the issue with being able to link your new hub to the connect app.  It is highly likely it was connected to your former hub.

Regards

 

Lee_R