Showing results for 
Search instead for 
Did you mean: 


Joining in

Do virgin actually resolve complaints?

I recently signed up to Virgin broadband, and in 2 months I’ve raised 3 complaints.  One of which was closed immediately after I ended the live chat in which I asked them to raise the complaint!

I have no issues with the broadband service.  However, they have laid a cable through flower beds, visible on top of the soil and through my recently deceased dogs ashes.  No one from Virgin has called me to discuss this complaint.  A third party called me to arrange to come back and then didn’t turn up.

Additionally, I signed up to Virgin via Uswitch, and was offered account credit.  Virgin didn’t apply this, went through live chat, said they wanted to apply this but couldn’t! (I have screen shots of the chat).  I asked them to raise a complaint, they did, look at my emails and it’s been closed as resolved within minutes of closing the chat, so I raised the complaint again. Uswitch say they have confirmed with Virgin that have applied the credit.  My account shows nothing of the sort. Again, no one from Virgin has contacted me in relation to this complaint.

its a complete shambles


Alessandro Volta

Welcome to Virginmedia's famous Customer Service! 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Unfortunately this is correct. 

They really are the worst. 

Forum Team
Forum Team

Hi @Owenthom86 

Thanks for getting in touch.

Firstly condolences from all at Virgin Media.

I'll send you a PM now to help with the case raised about the damage and missing credit.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill