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Complaint install no communication

Timthorley
Tuning in

on ‎07-03-2022 14:46

Whats the best way to complain to virgin im waiting on my underground cable to be sorted its been weeks and weeks and nobody has updated me?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎07-03-2022 16:24

FYI - re. VM’s installation “omnishambles”- see John’s excellent precis in message 18 of this thread

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to jbrennand

on ‎09-03-2022 16:32

Hi @Timthorley

 

Thanks for posting on our community forum!

 

Have you managed to speak to our team as of yet? What has been advised?

 

Regards

Travis_M
Forum Team

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